Return and Refund Policy

At Sopbig, we want you to shop with confidence. If you are not fully satisfied with your purchase, we're here to help. This Return and Refund Policy explains the conditions for returns, refunds, exchanges, and damaged product claims.

1. Return Eligibility Criteria

To qualify for a return, the product must:

·         Be returned within the eligible return period.

·         Be unused, unworn, and in its original condition.

·         Include all original packaging, tags, accessories, manuals, and invoices.

·         Not be damaged due to misuse, improper handling, or normal wear and tear.

·         Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these requirements.

2. Return Timeframe

Customers may request a return within 7 days of receiving their order.

To initiate a return, please contact us at:

Email: sopbig319@gmail.com

Please provide:

·         Order Number

·         Product Name

·         Reason for Return

·         Photos of the product (if applicable)

Requests submitted after the return period may not be eligible for return or refund.

3. Refund Process

Once we receive and inspect the returned item:

1.      We will notify you that we have received your return.

2.      Our team will review the product and verify eligibility.

3.      If approved, the refund will be initiated to the original payment method.

You will receive confirmation once the refund has been processed.

4. Refund Timing

Approved refunds are typically processed within 3–7 business days.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

If you have not received your refund within the expected period, please contact us for assistance.

5. Exchange Options

We offer exchanges in the following situations:

·         Product received is damaged.

·         Product received is defective.

·         Wrong item was delivered.

·         Size replacement requests (where applicable).

Exchange requests must be submitted within 7 days of delivery.

Subject to product availability, we will arrange a replacement as quickly as possible.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

·         Order Number

·         Photos of the product

·         Photos of the packaging

·         Description of the issue

After verification, we may offer:

·         A replacement product

·         A full refund

·         Store credit, where appropriate

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

·         Personalized or custom-made products

·         Digital products and downloadable content

·         Gift cards

·         Perishable goods

·         Hygiene-sensitive products

·         Products marked as "Non-Returnable"

·         Items returned without original packaging or proof of purchase

8. Return Shipping Costs

Returns Due To Our Error

We will cover return shipping costs if:

·         An incorrect product was delivered.

·         The product is defective.

·         The product was damaged during transit.

Returns for Other Reasons

For returns due to:

·         Change of mind

·         Incorrect selection by the customer

·         No longer wanting the item

The customer may be responsible for return shipping charges.

Original shipping charges are generally non-refundable unless the return is due to our error.

9. Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers may request a return according to this policy after delivery.

10. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: SOPBIG

Email: sopbig319@gmail.com

Address: JYOTI NAGAR , BORKHERA , KOTA , RAJASTHAN , INDIA.

We are committed to resolving customer concerns fairly, quickly, and professionally.

11. Changes to This Policy

SHOPBIG reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon publication