Terms of service

Terms of Service

Welcome to our store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility and Acceptance

By using this website, you represent and warrant that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • The information you provide is accurate, complete, and current.

2. Account Terms

You may be required to create an account to access certain features of the website.

You agree to:

  • Provide accurate and complete registration information.
  • Keep your account credentials confidential.
  • Be responsible for all activities conducted through your account.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

3. Products and Services

We strive to ensure that all products displayed on our website are accurately described and represented.

However:

  • Product images are for illustrative purposes only.
  • Actual colors, sizes, packaging, and appearance may vary.
  • Product availability is subject to change without notice.

We reserve the right to discontinue, modify, or limit the availability of any product at any time.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

You agree that:

  • Prices may change without prior notice.
  • Applicable taxes, shipping charges, and fees may be added at checkout.
  • Payment must be completed before an order is processed unless Cash on Delivery (COD) is offered and selected.

We accept payments through authorized payment gateways and service providers.

In the event of a pricing error, we reserve the right to cancel or refuse orders placed at the incorrect price.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order at our discretion.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud, unauthorized activity, or misuse.
  • Request additional verification before processing an order.

If your order is canceled after payment has been received, any eligible refund will be processed according to our refund policy.

6. Shipping and Delivery

We will make reasonable efforts to deliver orders within the estimated delivery timeframe.

However:

  • Delivery dates are estimates and not guarantees.
  • Delays may occur due to logistics issues, weather conditions, public holidays, regulatory requirements, or circumstances beyond our control.
  • Customers are responsible for providing accurate shipping information.

Risk of loss and ownership of products pass to the customer upon delivery.

7. Returns and Refunds

Our return and refund policy is designed to ensure customer satisfaction while maintaining fair business practices.

Customers may request returns or refunds subject to:

  • Eligibility requirements stated in our Return Policy.
  • Applicable return periods.
  • Product condition requirements.
  • Verification and inspection procedures.

Refunds, where approved, will be processed using the original payment method whenever possible.

Certain products may not be eligible for returns or refunds, including:

  • Personalized or custom-made items
  • Digital products
  • Perishable goods
  • Hygiene-sensitive products
  • Products specifically marked as non-returnable

Please refer to our separate Return and Refund Policy for complete details.

8. Prohibited Uses

You agree not to use the website:

  • For any unlawful purpose.
  • To violate any applicable laws or regulations.
  • To transmit harmful software, viruses, or malicious code.
  • To interfere with website security or functionality.
  • To engage in fraudulent transactions.
  • To impersonate another individual or entity.
  • To collect or misuse personal information of other users.
  • To attempt unauthorized access to systems or accounts.

Violation of these provisions may result in account suspension, termination, legal action, or both.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Trademarks
  • Product listings
  • Images
  • Graphics
  • Text
  • Website design

is owned by or licensed to shopbig** and is protected under applicable intellectual property laws.**

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Continuous availability of the website

We do not guarantee that the website will be uninterrupted, error-free, or free from harmful components.

11. Limitation of Liability

To the fullest extent permitted by applicable law, shopbig, its owners, employees, affiliates, partners, and service providers shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Special damages
  • Consequential damages
  • Loss of profits
  • Loss of data
  • Loss of business opportunities

arising from the use of, or inability to use, our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless [Sopbig], its directors, employees, affiliates, and agents from any claims, liabilities, damages, costs, or expenses arising out of:

  • Your violation of these Terms
  • Your misuse of the website
  • Your violation of any law or third-party rights

13. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Pandemics
  • Strikes
  • Internet outages
  • Transportation disruptions
  • Acts of war or terrorism

14. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised effective date. Continued use of the website following such changes constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any transaction conducted through the website shall be subject to the exclusive jurisdiction of the courts located in [ Kota , Rajasthan , India.

16. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: [shopbig319@gmail.com]

Business Address: [ Jyoti Nagar , Borkhera, Kota , ( RAJ. )

Business Name: [ shopbig ]