Shipping policy
Shipping Policy
Welcome to our. We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below for information about order processing, shipping methods, delivery timelines, and more.
1. Order Processing Time
All orders are processed within 1-3 after payment confirmation.
Please note:
· Orders are not processed on Sundays or public holidays.
· During peak seasons, sales events, or holidays, processing times may be slightly longer.
· Customers will receive an order confirmation email once the order is successfully placed.
If there is a significant delay in processing your order, we will notify you via email or phone.
2. Shipping Methods Available
We work with trusted courier and logistics partners to ensure reliable delivery.
Available shipping options may include:
· Standard Shipping
· Express Shipping (where available)
· Cash on Delivery (COD) (if applicable)
Shipping options available for your location will be displayed during checkout.
3. Delivery Timeframes
Estimated delivery times are as follows:
Domestic Shipping (India)
· Metro Cities: 3-7 Business Days
· Tier 2 & Tier 3 Cities: 3-7 Business Days
· Remote Areas: 5-12 Business Days
Express Shipping
· Typically delivered within 1–3 Business Days where available.
Please note that delivery timelines are estimates and may vary depending on courier operations and destination.
4. Shipping Costs
Shipping charges are calculated based on:
· Delivery location
· Package weight and dimensions
· Selected shipping method
Shipping costs will be displayed at checkout before payment is completed.
Free Shipping
We may offer free shipping on eligible orders above.
. Any applicable free shipping promotions will be clearly displayed on our website.
5. Tracking Information
Once your order has been shipped, you will receive:
· A shipping confirmation email
· Tracking number
· Courier partner details
Customers can use the tracking number to monitor shipment status through the courier's tracking portal.
Please allow up to 24 hours for tracking information to become active after shipment.
6. Delivery Issues and Delays
While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including:
· Weather conditions
· Natural disasters
· Public holidays
· Transportation disruptions
· Government restrictions
· Courier service delays
In such cases, we appreciate your patience and understanding.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or failed deliveries caused by:
· Incorrect addresses
· Incomplete addresses
· Incorrect contact details provided during checkout
Additional shipping charges may apply for re-delivery requests.
Lost or Damaged Packages
If your package is lost or arrives damaged:
1. Contact us within 7 days of delivery.
2. Provide your order number and relevant photos (if applicable).
3. We will work with the courier partner to investigate and resolve the issue.
7. International Shipping (If Applicable)
We currently not do offer international shipping.
If International Shipping Is Available:
· Delivery times vary by destination country.
· Customs clearance procedures may cause additional delays.
· Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.
· We are not responsible for delays caused by customs authorities.
International shipping rates will be calculated and displayed during checkout.
8. Order Status and Support
For questions regarding your shipment or delivery status, please contact us:
Email: [ sopbig319@gmail.com ]
Business Address: [ JYOTI NAGAR , BORKHEDA , KOTA , RAJASTHAN ]
Business Name: [ SOPBIG ]
We are committed to providing prompt assistance and ensuring a smooth delivery experience for our customers.
9. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page and become effective immediately upon publication.